At HearthSong, we appreciate and value your business. From our beginning over 20 years ago, these ideals have led us to two basic principles:

First, the products and information we offer will fit with the spirit of creativity and fun, "Toys You'll Feel Good about Giving" drives everything we do at HearthSong.

Second, your satisfaction, with both the products you buy and our service and commitment, must be complete. Nothing less is acceptable. We offer only products we use or would use ourselves. We offer them at fair prices, and we guarantee them without condition.

Whether you are a first-time customer or you have been with us since the beginning, we cannot stress our commitment to quality products, superior service, and your complete satisfaction enough. Our 100% Satisfaction Guarantee has no conditions and no time limits.

If, for any reason, at any time, you are less than 100% satisfied with a product you have purchased from us, you may return it for exchange or full refund.