Tax Information
We are required by law to collect sales tax for items shipped to New Mexico, Ohio, Oklahoma and Virginia.

New Mexico	7.50%
Ohio	7.0%
Oklahoma	8.75%
Virginia	5%

Shipping
Visit our Shipping area for detailed shipping information.

Checking the Status of Your Order
Please keep your order confirmation number. You will need it in the event you wish to cancel or check the status of your order.

If your order has not already been shipped, we can cancel it. To do so, please contact us immediately at 1- 800-533-4397. If your order has already been shipped we will be unable to cancel it.

How to Return Merchandise
When returning merchandise - please follow these easy steps:

1. Merchandise should be returned in new condition and in original packaging, if possible.
2. Fill out the information requested on the back of the packing slip included with your order. Please circle the reason code for the return or give a description of the problem for each item you are returning. Indicate whether you want an exchange, replacement, or refund. If you do not have your original packing slip, please include a note with your name, address, phone number (in case we have questions), order number (if you have it), and the reason for the return.
3. If you choose to exchange the item for an item of greater value any difference in price, plus nominal postage, will be charged to your credit card. If you choose an item of lesser value you will be refunded the difference.
4. Please send your return, securely wrapped, prepaid and insured via United States Postal Service or UPS to:
   
   HearthSong Returns Department
   3730 Wyse Road
   Dayton, OH 45414
   
   We are sorry, but we cannot accept C.O.D returns.
5. Within 2-4 weeks, we will send you a refund check or credit your charge card (less any applicable shipping and handling charges) depending on your original method of payment. We only refund shipping and handling charges charges if we made an error with your order.

Satisfaction Guarantee
If for any reason, at any time you are less than 100% satisfied with a product you have purchased from us, you may return it for exchange, gift certificate, or refund. Read more about our guarantee.

Our customer satisfaction number is 1-800-533-4397. Representatives are available 7:00 a.m. to 11:00 p.m. ET, Monday - Friday; and 8 a.m. to 11 p.m. ET Saturday and Sunday. You can contact us at any time via our contact form. Or you can write to us at:

HearthSong
Customer Satisfaction Department
PO Box 1050
Madison, VA 22727

Other Questions Regarding Your Order
Review our Frequently Asked Questions (FAQs) area for answers to the most commonly asked questions.

Our customer satisfaction number is 1-800-533-4397. Representatives are available 7:00 a.m. to 11:00 p.m. ET, Monday - Friday; and 8 a.m. to 11 p.m. ET Saturday and Sunday. You can contact us at any time via our contact form. Or you can write to us at:

HearthSong
Customer Satisfaction Department
PO Box 1050
Madison, VA 22727